Warranty terms and conditions

Warranty Statement

Thank you for choosing our products. We sincerely hope you would be satisfied with our product. To ensure a delightful product experience, Coconics recommends you to carefully read our User Guide and contact our customer care.

Customer Service Center at Coconics handles all customer complaints and service requests. All of these will be properly documented and listed in our system in order to track the requests and to improve customer service. To provide excellent customer support the Coconics customer Service Center works in collaboration with the dedicated after-sales service team from Monday to Saturday between 9.30 AM to 6:00 PM (Except National & Public Holidays) please don’t hesitate to contact us.  Our service staff will contact you within the business hours shortly. If you need to contact us outside of our regular opening hours, please fill in your data including first and last name, e-mail, mobile or landline number as well as the details of your technical issues to the mentioned below email id.

Coconics Private Limited (hereinafter called “Coconics”) warrants the Product to be free from defects in materials and workmanship, arising under normal use from the date of original purchase when brand new. This Warranty is subject to the following terms and conditions:

1. Coconics provides 1 Year warranty for the laptop, battery and adaptor applicable from the date of purchase.

2. The warranty is confined to the original purchaser of the product and it is not transferable.

3. Contact Details are as follows

4. Warranty will be applicable only after inspection of the device and clearance of condition by Coconics authorized service personnel.
5. Customer should kindly take a backup of all the personal contents and remove any confidential, proprietary, or personal information from the device before handing over the laptop for service. The company shall not be responsible for loss of data which is not properly backed up.
6. The company shall not be responsible for problems arising out of any 3rd party software being used by the customer.

7. Repairs under warranty period shall be carried out by the company authorized personnel only.

8. Warranty will not be applicable under the following circumstances:

• a) Damage due to any liquid, Mechanical stress, impact, high voltage, negligence, misuse, accident or natural disasters, cracks in device display or device outer housing.
• b) Use of charger not included in the laptop pack.
• c) The laptop serial no., the accessories date code, water indicator or the warranty seal has been removed, erased, defaced, altered or is not illegible.
• d) The defect was caused by defective function of any unauthorized software or other system.

In the above cases, repairs will be done subject to availability of parts and on a chargeable basis only.

9. Coconics reserves the right to charge a service fee for repair/ service of any nature that is not covered under the warranty.
10. The company’s obligation under this warranty shall be limited to repair or providing replacement of part/s only. If the company is not able to repair the laptop covered under warranty, then it can  be replaced by same model of the laptop. The decision of laptop replacement will be under company’s discretion.
11. Wherever local service presenceis there; standard warranty terms will be honored.

12. All warranty information, products and specifications are subject to change without prior notice.

13. Service will not be applicable without valid proof of purchase/Invoice/Bill.

* Coconics reserves the right to withdraw these services without any prior notice.